This article provides a step-by-step guide on how to complete personal account identity verification on the PerpVia mobile app. Completing identity verification enhances the security of your account and allows you to access all services offered by PerpVia.
Why complete personal identity verification?
- Enhanced Security: Protect your account from unauthorized access.
- Access Full Services: Enable deposits, withdrawals, and trading activities.
- Compliance: Ensure adherence to global financial regulations.
How to complete personal account identity verification on the PerpVia APP?
Step 1: Go to the “Identity Verification” page:
1. Log in to your PerpVia account and click the “Profile Picture” icon in the top left corner.
2. Enter the Account Settings page, find the “Identity Verification” entry, and click it.
3. Click “Verify Now.”
Step 2: You can choose whether to enable Sumsub ID for faster verification.
If you choose to enable it:
Sumsub ID will send a 6-digit verification code to the email you registered with. Simply enter the code, authorize, and complete the final facial recognition verification—no need to upload documents.
If you choose not to enable it:
1. Select your country/region and document type
① Select the issuing country/region of your document from the dropdown menu.
② Choose the document type you want to use for identity verification, then click “Next.”
Note: Acceptable document types may vary by country.
2. Upload document photos
Follow the instructions to take and upload photos of your documents, ensuring the images are clear and uncropped.
Step 3: Complete facial recognition verification
1. Follow the on-screen instructions to complete facial recognition.
- Using a plain white background can improve accuracy.
- Ensure good lighting and avoid backlighting that causes shadows.
- Do not wear hats, glasses, or other accessories that may cover your face.
- Keep your face centered and follow prompts (such as turning your head or blinking).
Step 4: Submit your application
1. After completing all steps, your application status will change to Under Review.
2. If your personal identity verification is approved or additional information is required, you will receive an email notification. Processing time is typically 1 business day.
Frequently Asked Questions
1. How can I check the status of my personal identity verification application?
Log in to your PerpVia account and go to the Identity Verification page to view the current status of your application.
2. What should I do if my identity verification takes longer than expected?
If your identity verification process exceeds 1 business day, please contact our live chat customer support and provide your User ID (UID). Inform the support team of the delay, and they will assist you promptly.
3. What should I do if my identity verification application is rejected?
If your application is rejected, you will receive an email explaining the reason. Please correct the information as instructed and reapply.