This article provides a step-by-step guide on how to complete personal account identity verification on the PerpVia official website. Completing identity verification enhances your account security and allows you to access all services offered by PerpVia.
Why complete personal identity verification?
- Enhanced Security: Protect your account from unauthorized access.
- Access Full Services: Enable deposits, withdrawals, and trading activities.
- Compliance: Ensure adherence to global financial regulations.
How to complete personal account identity verification on the PerpVia official website?
Step 1: Locate the “Identity Verification” section:
1. Log in to your PerpVia account and click the “Profile” icon at the top right corner.
2. Select “Identity Verification” from the dropdown menu.
3. Click “Verify Now.”
4. Click “Continue,” then click “Agree and Continue.”
Step 2: You may choose to enable Sumsub ID for faster verification.
If you choose to enable it:
Sumsub ID will send a 6-digit verification code to the email you registered with. Simply enter the code, authorize, and complete the final facial recognition verification without needing to upload documents.
If you choose not to enable it:
1. Select your country/region and document type
① Choose your document’s issuing country/region from the dropdown menu.
② Select the type of document you wish to use for identity verification, then click “Next.”
Note: Accepted document types may vary by country.
2. Upload document photos
Follow the instructions to take and upload photos of your documents, ensuring images are clear and uncropped.
Step 3: Complete facial recognition verification
1. Follow the on-screen instructions to complete facial recognition.
- Using a plain white background can improve accuracy.
- Ensure good lighting, avoiding backlight that causes shadows.
- Do not wear hats, glasses, or other accessories that may cover your face.
- Keep your face centered and follow prompts (such as turning your head or blinking).
Step 4: Submit your application
1. After completing all steps, your application status will change to Under Review.
2. You will receive an email notification once your personal identity verification is approved or if additional information is required. The processing time is usually 1 business day.
Frequently Asked Questions
1. How can I check the status of my personal identity verification application?
Log in to your PerpVia account and go to the identity verification page to view the current status of your application.
2. What should I do if my personal identity verification takes longer than expected?
If your verification process exceeds 1 business day, please contact our live chat customer support and provide your User ID (UID). Inform the support team about the delay, and they will assist you promptly.
3. What should I do if my personal identity verification application is rejected?
If your application is rejected, you will receive an email explaining the reason. Please follow the instructions to correct the information and reapply.