Frequently Asked Questions

Platform Guide

• PerpVia Platform Time and Settlement Cycle Explanation
• How to Identify Official PerpVia Channels and Avoid Counterfeits
• How to Contact PerpVia Customer Service

Account & Security

• What to Do If You Forget Your Password?
• How to Find My UID (User ID)?
• What to Do If You Don’t Receive the Verification Code?
• How to Check My TXID?
• Why Are My Assets Frozen?

Deposits & Withdrawals

• What Are Deposit/Withdrawal Fees?
• Why Is My Withdrawal Restricted or Suspended?
• Why Has My Withdrawal Not Been Received?

VIP

• VIP Level Description

Risk Control & Error Messages

• What to Do When You See "Under Risk Control Review"
• What to Do When You See "Network Error" or "Request Failed"
• What to Do If "Real-Name Authentication Failed" Is Prompted