The following scenarios apply to not receiving verification codes during login, binding a bank card or email, quick coin selling, coin withdrawal, password changes, and more. Please check the following situations first. If the issue persists after troubleshooting, click the Live Customer Service link at the end of this article for further assistance.
1. Not Receiving SMS Verification Codes
1. Please check if your phone is currently able to receive messages normally.
2. If your phone has been on for a long time, try turning it off and restarting it.
3. If you have a dual SIM phone, try swapping the two SIM cards.
4. Check if your inbox is full; delete some messages if needed.
5. See if your phone has any blocking software that might automatically block SMS messages.
6. If you have doubts about your status, it is recommended to check directly on your carrier’s official website; detailed SMS records can be found there.
7. If the above methods do not work, you can contact customer service.
Friendly Reminder:
- If you have ported your number to a new carrier, there may be issues receiving verification codes. Please inform customer service promptly.
- To ensure your account security, after changing or unbinding your phone number, you will not be able to withdraw coins within 24 hours.
2. Not Receiving Email Verification Codes
1. Please check your email’s spam folder and filtering settings to see if the verification email was mistakenly filtered.
2. If there is nothing in the spam folder, consider clearing some space in your spam folder.
3. App version update: On the app’s homepage, click the Profile Picture button at the top left, scroll to the bottom to enter the “About Us” page and check for updates. Update the app to the latest version and try obtaining the verification code again.
4. If you still cannot receive the email verification code after these steps, please provide the updated app version number, a screenshot showing the countdown timer for the email verification code, the email address that cannot receive the code, and the time you attempted to get the code. Contact customer service to verify the specific situation.
3. Not Receiving Verification Codes When Withdrawing or Selling Coins
Q: It shows the verification code is incorrect
An incorrect verification code may be caused by requesting codes too frequently. Please try again after some time. If you are using the app, it is recommended to try on the web version at our official website: "https://www.perpvia.com/". Please copy and paste the link into your browser. If you still cannot proceed, feel free to contact customer service.
Q: Why do I need to re-verify after entering the verification code when using quick coin selling, even though the price refreshed?
This is because the system is matching suitable merchant orders that meet your trading limits, and the price may fluctuate, requiring re-verification. It is recommended to avoid repeatedly requesting verification codes in a short period to prevent frequent code requests. In such cases, you can try again later or contact customer service for further help.
4. App Shows "System Busy"
If the app shows "System Busy" when obtaining SMS/email verification codes and you do not receive the code, please follow the troubleshooting steps above.
5. Why Can’t I Receive the Verification Code Even After Trying All the Above Methods?
If you still encounter issues after trying all the above methods, please contact official customer service for further assistance.