Why Is My Withdrawal Restricted or Suspended? – perpvia

If your withdrawal function on PerpVia is suspended or restricted, it may be due to account requirements, network-related issues, or security measures. This article explains the most common reasons and how to effectively resolve these issues.

Why Is My Withdrawal Restricted or Suspended?

1. Withdrawal Amount Below Minimum Requirement

Each cryptocurrency has a minimum withdrawal amount requirement. Before submitting a request, please ensure your withdrawal amount meets the minimum requirement. After selecting the currency, you can always check the minimum withdrawal amount on the “Withdrawal” page.

2. Identity Verification Not Completed or Under Review

Identity verification required: If you have not completed identity verification, you must complete it before withdrawing.
Waiting for identity verification review: If you have submitted an identity verification application, withdrawals will remain restricted until the review is approved (usually takes 24 hours).

3. Insufficient Available Balance

Some funds are occupied: cryptocurrencies held in open orders, C2C trades, copy trading, or financial products must be released before withdrawal. You can check if there are any locked funds in your spot account.
Withdrawal amount exceeds available balance: You can only withdraw available funds from your spot account. Due to locked assets from unsettled trades or non-withdrawable trial funds, your available balance may be reduced.

4. Security-Related Restrictions

If recent changes to security settings occurred or abnormal activities were detected, withdrawals may be restricted for 24 hours, including:

Password reset or fund password update
Reset or modification of two-factor authentication (2FA, e.g., Google Authenticator)
Changing the bound email or phone number
Detection of abnormal activity (such as suspicious login attempts or unusual transactions)
After logging in on a new device, payment and withdrawal functions on the new device will be suspended for 1 hour. This does not affect devices you have previously used.

If your withdrawal is restricted due to security setting changes, please wait 24 hours before trying again. If you suspect unauthorized access to your account, promptly update your security settings and enable two-factor authentication (2FA) to enhance account protection.

5. Incorrect Withdrawal Information

Invalid withdrawal address: If the address is incorrect, the system will display “Please enter a valid address.”
Missing or incorrect tag/Memo: Some cryptocurrencies (such as XRP, EOS) require adding a tag/Memo for withdrawal. You must enter the correct tag/Memo to successfully process the withdrawal.

6. System Maintenance or Network Upgrade

In rare cases, your withdrawal request is being processed, but due to network upgrades or wallet maintenance, the network/chain is temporarily interrupted. After the service is restored, you can try again. You can also check our latest deposit/withdrawal announcements.

Frequently Asked Questions

1. Why does it say “Please enter a valid address”?

Please check if the address matches the selected network (such as ERC-20, BEP-20).

2. I changed my password and now cannot withdraw. What should I do?

For security reasons, the withdrawal function is temporarily unavailable within 24 hours after changing your password, updating 2FA, or modifying security settings. You need to wait 24 hours before attempting to withdraw again.

3. Why is my withdrawal amount less than expected?

Your available balance may be affected by locked funds, withdrawal fees, or non-withdrawable trial funds. The actual amount you can withdraw depends on your final available balance.

4. Why is my withdrawal processing time unusually long?

Due to network congestion, your withdrawal may be under review or pending. Please wait for the blockchain to confirm the transaction. Most withdrawals are processed within minutes.