Skip to main content

What to Do When You See "Network Error" or "Request Failed"

it perpvia
Updated

Brief answer: These messages are mostly caused by local network issues or browser cache. Following the steps below in order usually resolves the problem within 1–2 steps.

Quick Troubleshooting Checklist (Try in Order)

Step 1: Check Your Network Connection

  • Make sure your phone or computer is properly connected to the internet (other websites/apps work normally)
  • If Wi-Fi is unstable, switch to 4G/5G, or vice versa
  • If using a VPN, try turning it off and then accessing again

Step 2: Refresh or Restart

  • Web: Press F5 to refresh the page, or press Ctrl/Cmd + Shift + R for a hard refresh
  • App: Fully exit the app and reopen it

Step 3: Clear Cache

  • Web: Clear your browser cookies and cache, or try incognito mode
  • App: Go to your phone’s Settings → Apps → perpvia → Clear Cache (do not tap "Clear Data" as it will log you out)

Step 4: Switch Network Environment

  • Try a different network (home Wi-Fi / mobile data / office network)
  • If a certain network consistently fails, it may be due to that network’s DNS or ISP restrictions

Step 5: Check perpvia System Status

If none of the above works, the perpvia server may be temporarily down:

  • Check the "Announcements & Events" section for maintenance or outage notices
  • Follow perpvia’s official social media accounts for the latest updates

Common Scenarios and Causes

ScenarioPossible Cause
Only a specific page fails to loadThe page’s static resources failed to load; refreshing usually fixes it
Entire site is inaccessibleLocal network issues or regional network restrictions
Immediately logged out after loginCookie issues or conflicts from multiple device logins
"Request Failed" message appears when placing an orderNetwork latency; try again using a more stable network
Withdrawal page frequently failsMay have triggered risk control review; see What to Do When You See "Under Risk Control Review"

Notes

  • Do not repeatedly click the submit button because of "Network Error", as this may cause duplicate orders or trigger rate limiting due to suspicious activity.
  • Do not trust "customer service" who proactively contacts you asking for remote access permissions. perpvia customer service will never reach out to you first via chat software.

If all the above methods fail, please take a screenshot of the error message and timestamp, and submit a ticket through the Help Center.