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How to Find My UID (User ID)?
What is a UID?The UID (User ID) on PerpVia is a unique identifier assigned to each account by the platform. You can think of it as the "fingerprint" of your account—exclusive to you and an importan...
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What to Do If You Don’t Receive the Verification Code?
The following scenarios apply to not receiving verification codes during login, binding a bank card or email, quick coin selling, coin withdrawal, password changes, and more. Please check the follo...
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How to Check My TXID?
This article explains what a TxID is, its importance, and provides detailed steps on how to find it. What is a TxID?TxID, also known as a "transaction hash," is a string consisting of letters and n...
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What Are Deposit/Withdrawal Fees?
This article will explain PerpVia’s deposit and withdrawal fees, why these fees occur, how they are calculated, and how to obtain the latest fee information. What Are Deposit/Withdrawal Fees?Deposi...
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Why Are My Assets Frozen?
This article explains the possible reasons why your assets may be frozen on PerpVia and provides specific steps to resolve the issue.Table of Contents: Common Reasons for Asset Freezing How to Reso...
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Why Is My Withdrawal Restricted or Suspended?
If your withdrawal function on PerpVia is suspended or restricted, it may be due to account requirements, network-related issues, or security measures. This article explains the most common reasons...
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How to Open a Position?
What is Opening a PositionOpening a position refers to the action of a futures trader buying or selling a futures contract. Opening a position, also called establishing a position, is the process o...
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How to View Historical Orders?
Viewing Historical Orders on the Web1. After logging into your PerpVia account, click on "Assets" in the upper right corner → "Asset Overview" → "Account Statement" → "Historical Spot Orders" to vi...
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What to Do If Your Account Is Frozen Due to "Risk Control"
What Is Risk Control and Why Is It Triggered?Ensuring the security of users' fund accounts is PerpVia’s top priority. Risk control is an additional technical measure designed to protect the safety...
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How to Complete Identity Verification? — APP Guide
This article provides a step-by-step guide on how to complete personal account identity verification on the PerpVia mobile app. Completing identity verification enhances the security of your accoun...